Refund policy
↩️ Return & Refund Policy
At Cyber Shelves, we want you to love your gear. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible for a return, items must be:
- Unused and in their original condition
How to Initiate a Return To start a return, email us at shop@cybershelves.com with your order number and the reason for your return. We'll respond with return instructions and a return shipping label where applicable.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method. Please note that depending on your bank or card provider, it may take additional time for the refund to appear.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery at shop@cybershelves.com with your order number and photos of the damage. We'll work to make it right as quickly as possible.
Non-Returnable Items The following items are not eligible for return:
- Final sale items
- Items that have been used or are not in their original condition
Shipping Costs Return shipping costs are the responsibility of the customer unless the item was received damaged or defective, or we made an error on our end.